FAQ
Wedding dresses & More
Welcome to our FAQ page! We have gathered answers to the questions we hear most often from brides to be and special occasion shoppers. Whether you are wondering about appointments, alterations, sizing, or what to expect during your visit, you'll find helpful information here. Our goal is to make your dress shopping experience as smooth and enjoyable as possible, so you can focus on finding the perfect gown that makes you feel absolutely beautiful. Can't find what you are looking for? We're always here to help just reach out to us directly!
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We are located in the heart of Port Moody at 2521 Clarke Street, British Columbia, Canada. Click here for directions.
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Yes, we require an appointment for a personal fitting. Book today!
Email: sayyes@etherealbridal.ca
Call/Txt: 604-353-3650
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Our online and in-store collections are curated separately to offer you the widest variety of options. While our online-exclusive dresses aren't available for in-person fittings, we have an extensive selection of stunning gowns in our boutique that you can try on and fall in love with. Plus, we are constantly adding new designs to both collections, so be sure to check back often or book an appointment to see what's new!
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For online orders, you will find a detailed sizing chart on every product page. Be sure to check the chart for each dress, as sizes can vary between designers. For in-store appointments, we provide personalized service by taking your measurements for every dress order to ensure the best possible fit. Custom sizing is also available to create your perfect gown!
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We are delighted to offer convenient in house alteration services! Alterations are not included in the price of any dress, but they are an important step in ensuring your gown fits you perfectly and provides maximum comfort. The cost varies depending on the style, design, and extent of work needed. We will provide you with a detailed quote during your fitting. Alteration timelines can take 2 - 4 weeks, so we recommend planning accordingly to ensure your dress is ready for your special day.
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Bring whoever makes you feel most supported! Our boutique can comfortably accommodate up to 6 guests per appointment, and we can make special arrangements if you have a larger group. We recommend bringing your most trusted loved ones, those whose opinions you value and who will help you make this important decision. Whether it's your mom, bridesmaids, or best friends, choose the people who will celebrate this special moment with you!
That said, some brides prefer to come on their own for a more intimate, personal experience and that's perfectly wonderful too. This is your journey, so do what feels right for you!
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For your initial appointment: We recommend wearing seamless nude undergarments to ensure a smooth silhouette under the gowns. There's no need to wear a bra, our dresses feature built-in cups and corsets designed to provide exceptional support and create a beautiful, flattering fit. This way, you will see each gown exactly as it's meant to look!
For alteration appointments: Please bring the shoes you will be wearing on your wedding day. Having the correct heel height ensures we can hem your dress to the perfect length.
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We offer a range of appointment options to suit your needs. Appointment lengths range from 30 to 120 minutes, depending on the experience you choose:
Special Occasion Appointment (30 minutes)
Ideal for formalwear, evening gowns, or special events.Virtual Appointment (30 minutes)
A convenient way to showcase specific dresses for clients who are unable to visit in person.Discovery Appointment (60 minutes)
Designed for first-time shoppers beginning their dream dress journey.Exclusive Appointment (90 minutes)
Enjoy extended time, personalized styling, and a relaxed, elevated shopping experience.VIP Experience (120 minutes)
Elevate your appointment with sparkling wine and ample time to try on as many gowns as you wish. Because finding your dream dress should feel like a celebration.
*A fee applies*Alteration Appointment (30 minutes)
A quick and efficient fitting to perfect the fit of your gown.
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We recommend starting your dress shopping journey 9-12 months before your wedding. This gives you the perfect amount of time to find your dream gown without any stress! Since dresses can take up to 6 months to be made and delivered, plus another month for alterations, planning ahead ensures everything is ready well before your special day.
Short on time? Do not worry, we offer rush order options for brides with tighter timelines. Contact us to discuss your wedding date and we will work with you to make it happen!
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Absolutely! We offer worldwide shipping to most destinations, so whether you are local or planning a destination wedding abroad, we can likely deliver to you. Shipping fees apply and vary based on your location. Contact us with your delivery address and we will provide a shipping quote along with estimated delivery times. Please note that some locations may have restrictions.
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We process all transactions in Canadian Dollars (CAD). If you are shopping from outside Canada, your bank or credit card provider will automatically convert the amount to your local currency at the time of purchase. For the most accurate exchange rate information and details about any international transaction fees, please contact your financial institution directly.
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Standard delivery time is up to 6 months from the date you place your order. This includes production time (as your dress is specially made for you), shipping, and handling. We know waiting can be exciting, but the result is worth it, a beautiful gown made just for you! If you're working with a tighter timeline, we offer rush order options. Just reach out and we will help accommodate your wedding date.
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Tax requirements depend on your location:
Within Canada: Your purchase will include applicable provincial and federal taxes (PST, GST, HST, and/or QST) based on your billing address.
Outside Canada: No Canadian taxes are applied to your order. However, please note that when your dress arrives in your country, you may be responsible for paying import duties, customs fees, or other local taxes as determined by your country's regulations. We recommend contacting your local customs office to understand what charges may apply.